- A Product is exchangeable within 15 working days from available stock.
- Items purchased during sales and promotions are not eligible for return/exchange.
- The exchange is not possible without the original receipt.
- Exchange can be done on nearest Starlet shop.
- Carefully repack the merchandise making sure all tags are intact, the product is unused, and the receipt is included.
- For exchange call customer service on 03 111 333 124 or email on firstname.lastname@example.org
- Claims of defective articles will only be entertained within 30 days of purchase.
- Original cash receipt required.
- For claims call customer service on 03 111 333 124 or email on email@example.com
- Company’s decision regarding claims will be final.
Used shoes Claims:
- Used shoes claim will be accepted within 30 days.
- Claim will be accepted on manufacturing and technical defect.
- Altered product is not claimable.
- Stones, beads, buckle is not claimable.
- Wet & burn shoes are not claimable.
- Sales and discounted items are not claimable.