Exchange And Claim Policy


  1. A Product is exchangeable within 15 working days from available stock.
  2. Items purchased during sales and promotions are not eligible for return/exchange.
  3. The exchange is not possible without the original receipt.
  4. Exchange can be done on nearest Starlet shop.
  5. Carefully repack the merchandise making sure all tags are intact, the product is unused, and the receipt is included.
  6. For exchange call customer service on 0322 0009802 or email on


  1. Claims of defective articles will only be entertained within 30 days of purchase.
  2. Original cash receipt required.
  3. For claims call customer service on 0322 0009802 or email on

  4. Company’s decision regarding claims will be final.

Claim Criteria:

Used shoes Claims:

  1. Used shoes claim will be accepted within 30 days.
  2. Claim will be accepted on manufacturing and technical defect.
  3. Altered product is not claimable.
  4. Stones, beads, buckle is not claimable.
  5. Wet & burn shoes are not claimable.
  6. Sales and discounted items are not claimable.
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