Exchange And Claim Policy

EXCHANGE:

  1. A Product is exchangeable within 15 working days from available stock.
  2. Items purchased during sales and promotions are not eligible for return/exchange.
  3. No exchange will be made for any products that are not in the same condition in which customers received them.
  1. For exchange call customer service on 042 32300818 or email on info@starlet.pk in order for us to arrange the collection at your home address. You may also get the exchange by visiting any Starlet store. Must bring the digital copy of the order along.

CLAIM:

  1. Claims of defective articles will only be entertained within 30 days of purchase.
  2. For claims call customer service on 042 32300818 or email on info@starlet.pk
  3. Company’s decision regarding claims will be final.

Claim Criteria:

Used shoes Claims:

  1. Used shoes claim will be accepted within 30 days.
  2. Claim will be accepted on manufacturing and technical defect.
  3. Altered product is not claimable.
  4. Stones, beads, buckle is not claimable.
  5. Wet & burn shoes are not claimable.
  6. Sales and discounted items are not claimable.

Cancellation

 

Company holds the right to cancel any order in case of stock out.